🟩⬜ [internal] How to reach me in urgent cases⭐️

Who this article is for...

  • Team members

Escalation steps

  • Step 1: text me on whatsapp, what your coming call is about
    → So I know the topic, before I call back

  • Step 2: Call me on my Canadian number (see on MS-Teams)

    • 1x = urgent but not overly important

    • 2x = important

    • 3x = super important
      → I call back as soon as I see it (maybe even accepting the third call, instead of calling back later)

  • Step 3: If you want to reach me as soon as possible, call German number as well (1-3 times)
    → see number in same MS-Teams thread



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