Who this article is for

For Internal Use.

WHY

• don't lose stuff

  • open threads where someone forgot to reply

• make it easy for other people

• keep it structured

  • not multiple threads for one topic

How to close threads

send a message with just a ✅ and nothing more.
➡ On the computer it just shows the last answer

Re-open Threads

just write a new message, so the ✅ is not at the bottom anymore.
➡ no extra action needed

MS-Teams Manager

• goes through all the channels once in a while

• writes message in inactive Threads that are not closed

  • "@... + @..., is conversation still going?"
    + "please close or continue"

• closes obiousvly finished threads himself

• Reminds people of Defaults, e.g.

  • missing Subject + 🟡🟠🔴

  • missing @... at beginning

• asks people to delete threads that are not needed at all
  (only possible from original Thread-author)

• Questions if members are over with the thread will be asked using ''⭕'' , e.g "⭕@Jerome", means Jerome, can we close the thread" ,

• Give a "👍" to the ''⭕'' if you are fine with closing the thread . Thread will only be closed once all members have given the "👍" to the ''⭕''

• Threads that are partly open will have "🅿" as the last message .

Tags

English: Teams , moderator , management
deutsch: